Reference

Legal terms for your tores4d account

tores4d sets out clear Legal terms for account access, wallet activity and use of the lobby in Indonesia.

Account termsWallet recordsPolicy requestsLocal-law access
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tores4d Legal terms for your tores4d account
CONTACT ROUTES

Where to ask about Legal matters

A clear contact route helps when you need to question an account decision, correct a record or ask how a Legal term applies to your transaction. We ask you to contact us from the email or support route attached to your account, then include your username, the relevant date and any payment reference. Do not send a wallet password or full security code. Our team can use the account record to check login status, phone verification, receipt matching and policy access.

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Account access

If phone verification or a login check stops your access, send the account identifier and the device path you used, such as mobile browser or desktop browser. We can explain which Legal condition triggered the check without asking for your password.

Wallet record

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, include the transaction reference and receipt time. We compare those details with the account ledger before explaining a status or requesting a correction.

Policy request

For a copy, correction or deletion request, identify the account email and describe the exact record involved. We may ask for an account check first, so a request is handled for the correct person and not a third party.

RECORD CONTROLS

How we handle Legal requests

Legal handling is connected to the way an account actually works, not to a general statement detached from your activity.

Account data

We use your account details to provide access, complete phone verification, match wallet activity and respond to Legal requests. We do not need your password in a support message, and you should remove security codes from screenshots before sending them.

Cookies

Cookies and similar browser storage can keep a session connected and remember selected access settings. Clearing them may sign you out or require another phone check. Our Legal response can explain which browser step affected your session.

Account security

A login from a new browser, a changed device path or a wallet mismatch may lead to an additional account check. We use that step to separate the account holder from an unfamiliar session before discussing records.

Retention

We retain account, access and transaction records for the period needed to operate the service, answer disputes and meet applicable Legal duties. If a record cannot be removed immediately, we explain the reason and the relevant retention need.

Correction

You can ask us to correct an inaccurate name, contact detail or transaction reference. Include the existing value and the replacement value. We compare the request with phone verification and wallet evidence before changing the account record.

Request owner

Send policy, data or access requests through the contact route connected to your account. We may ask for a limited identity check, especially when the request concerns DANA, OVO, GoPay, QRIS or bank records.

Answers about Legal and tores4d

These Legal answers cover the questions we expect you to ask before opening an account or sending a policy request. They explain local access, account checks, data handling and wallet records in practical terms. If your situation involves a specific transaction, use the account-linked contact route and include its reference so we can assess the correct record.

Legal covers the terms for account access, phone verification, wallet records, browser sessions, data requests and policy contact. It also explains that access depends on local law. Read these terms before opening an account and contact us if a condition is unclear.

Access is available only where local law permits. You are responsible for checking the rules that apply in your location before opening or using an account. We may request location or account details when a Legal access condition needs to be assessed.

We may require accurate account details and phone verification before access. A new browser, changed device path, duplicate record or mismatched wallet owner can trigger another check. We explain the relevant account condition without asking you to disclose a password.

Legal applies to payment references connected with your account. For DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, we may compare the receipt, time and account details. Send only the needed evidence and hide passwords or security codes.

Yes. Ask through the contact route linked to your account and state whether you want a copy, correction or explanation. Include the specific record and account identifier. We may complete a limited identity check before releasing or changing personal data.

We keep account, access and transaction records for the period needed to operate the service, resolve disputes and meet applicable Legal duties. If you request deletion while a record must remain, we explain the reason and what can happen next.

Use the support route attached to your account and describe the decision, date and account identifier. For a wallet matter, add the transaction reference. We review the relevant record and explain the next step without requiring your password or full security code.

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